Can’t access Microsoft 365? You’re not alone.

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Currently, some Microsoft 365 Family subscription holders are experiencing issues that prevent them from accessing applications and services such as Office, OneDrive, Copilot, and other Microsoft 365 offerings at the moment. A newly identified problem is causing these disruptions.

There seems to be some uncertainty about its prevalence, but recently, one of our authors’ relatives encountered trouble gaining access to Microsoft 365 temporarily. Various media sources, such as Neowin, have also posted accounts of similar problems.

Microsoft acknowledged the problem and provided multiple updates regarding the status on their service status page.

The latest update on that page mentions that they’ve found a recent modification leading to problems, and they are now working to undo this change in order to fix the problem.

Microsoft also shared updates about the situation on X

We’ve spotted a recent adjustment that’s causing problems, and we’re now working to undo this change to fix the issue. Additional information can be found at https://t.co/nEuSQarMf3.April 10, 2025.

It seems that the problem only impacts those who are part of a Microsoft 365 Family subscription as guests. However, it appears that primary account owners are not affected by this issue.

Users whose subscriptions have ended will receive a notice asking them to renew their Microsoft 365 subscription.

If you are affected by the bug, you may be able to get around it by restarting your computer.

This is an ongoing story, and we will update it as more information becomes available.

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2025-04-10 20:40