The intense criticism against Monster Hunter Wilds has grown so severe that Capcom felt compelled to issue a statement condemning abusive behavior towards their customers, emphasizing they won’t hesitate to report severe threats directed at their employees to law enforcement when necessary.
According to an announcement they made, Capcom values the opinions of their players and aims to enhance their video games. Yet, they feel that the criticism has spiraled out of control, following the unprecedented negative reviews of Monster Hunter Rise, a phenomenon known as “review bombing.
They perceive certain player’s remarks as crossing the line into “potential hazards, potential hindrances to business operations, and harassment” from their perspective.
Consequently, Capcom is explicitly stating that they won’t engage with customers whose opinions deviate significantly from common sense, and they are prepared to escalate matters to legal authorities if necessary.
Capcom takes hard stance against “customer harassment”
Initially, Monster Hunter Wilds set new sales records upon release. However, after its launch, it’s faced a rough post-launch period due to technical issues, a faulty endgame, and other problems. Now, diehard series enthusiasts are choosing to replay earlier MH games instead of sticking with Wilds.
This situation led to an unprecedented amount of criticism towards Capcom, causing them to issue a public pledge ensuring the safety of their staff.
In certain instances where an action seems unconventional, we might choose not to provide assistance or services. In cases of suspected malice, we will consider involving law enforcement officials or legal professionals, possibly leading to legal action or criminal investigations.
Let me rephrase that for you: The actions mentioned earlier encompass more than just those listed, and may involve behaviors such as slander, defamation, verbal attacks or insults, meddling in business matters by reaching out to staff via personal emails, texts, comments on social media platforms, and any form of threats or attempts to intimidate.
Capcom intends to shield their staff members by not requiring them to address player complaints beyond regular work hours, considering such requests as “unusual or inappropriate expectations” from upset gamers.
As a gamer, I’ve noticed that when a developer doesn’t meet fan expectations with a beloved game, they can face some harsh criticism. In the gaming world, it seems Capcom is one of those companies that fiercely stands by their developers amidst such situations. It’s not as common in other industries, but this kind of backing provides a shield, something many creators in our field don’t always have the luxury of experiencing.
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2025-07-04 19:19