Fans of PlayStation, from PS4, PS4 Pro, PS5, and even the elusive PS5 Pro, are in line to receive complimentary PlayStation Store credit as a gesture of apology following recent PSN problems. The last time PSN experienced a shutdown was for a full 24 hours – the second longest outage since the inception of PlayStation. Despite this, the free PlayStation Plus that Sony distributed earlier wasn’t intended to compensate for that particular incident. Instead, the recently announced PlayStation Store credit is being handed out to PS4 and PS5 users as a result of issues that occurred around the holiday season last year.
Back during Christmas 2024, PlayStation users across all consoles ran into issues redeeming PSN codes on the PlayStation Store. Rather than receive their PS Store credit, PlayStation fans were met with an error screen. Over two months later, Sony has begun to right this wrong and send out emails to those impacted with compensation attached.
I’m reaching out to let you know that I discovered a system glitch on December 24, 2024, which prevented users from redeeming voucher codes on the PlayStation Store, including your account. I apologize for any inconvenience this may have caused and want to make it right. As a gesture of goodwill, we’ve added $10 USD to your wallet credit. If you haven’t already, you should now be able to redeem your voucher without issues. Thank you for your patience and understanding during this time.
The email mentions that this isn’t replacing anything, but rather adding something new. If you’re a PlayStation user, you didn’t lose your voucher code; instead, you now have an additional $10 PSN credit. Unfortunately, those who misplaced their code won’t be able to retrieve it, but they will still receive PlayStation Store credit.
It’s not clear why it took Sony (PlayStation) so long to address the problem and determine who was affected. With the holiday season and the prior PSN outage, it’s likely that PlayStation Support has been extremely busy and possibly overwhelmed as well. However, we can’t be certain about the accuracy of their evaluation of the situation. Nonetheless, many PlayStation users have shared reports of receiving this email on various platforms such as Twitter, Reddit, and other online forums.
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2025-03-01 18:09