Meta, the company that owns Facebook and Instagram, has reported a data breach to authorities. Hackers were able to access information from as many as 20,225 user accounts.
According to a letter to the Maine Attorney General, Meta has reported that a security issue occurred in April involving Instagram’s AI-powered account recovery system, known as “High Touch Support.”
As I understand it from Meta’s perspective, specifically from Amber Hannah, their Associate General Counsel, outside parties managed to take control of a system we have and used it to get into people’s accounts without permission. It wasn’t a failure on our end, but rather an external attack.
The tool worked as expected, but a problem with other code prevented the system from confirming that the email address used for a password reset belonged to the correct Instagram account.
Because of this error, if someone entered an email address that wasn’t linked to an account, the system mistakenly sent a password reset link to that new email address instead of denying the request. This meant that people who didn’t own an account could receive a link to reset its password.
Meta discovered the data breach in late May. While they’re still investigating, Hannah says potentially compromised information could include contact details, birthdates, messages, posts, account history, profile information, and details from connected accounts.
Meta has turned off its High Touch Support system and made all previously created password reset links unusable, addressing a security flaw in how those links were generated.
As a researcher following this data breach, I’ve found that the social media company isn’t providing identity theft protection to those affected. This has led several law firms to announce they’re launching class-action investigations against them.
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2026-06-10 10:21