Borderlands 4 Studio CEO Tells Players Unhappy With PC Performance to Ask for Refunds

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After some PC players reported technical problems with *Borderlands 4*, Gearbox CEO Randy Pitchford advised them on social media to request a refund if they weren’t having a good experience. His comment came after a fan pointed out that the latest *Borderlands* game suffers from performance issues and relies too heavily on features like DLSS and frame generation to achieve smooth gameplay.

Pitchford explained the problems with Borderlands 4 by comparing it to putting a powerful Ferrari engine into a monster truck. He pointed out that even with the upgraded engine, the truck wouldn’t be any faster because it wasn’t built to handle that kind of power.

Pitchford explained that players are free to play the game as they choose. However, if they’re dissatisfied, they should request a refund through Steam. He used a car analogy: just like you wouldn’t put a high-performance engine in the wrong vehicle and expect it to perform as intended, the game is designed in a specific way. He offered to help players improve their experience if they shared their system specifications.

Randy Pitchford also stated that *Borderlands 4* is designed to play smoothly at 30 FPS and look fantastic at 60 FPS. He explained that the PC version will include customization options, allowing players to adjust visual quality to achieve their preferred frame rate. He also highlighted the importance of DLSS technology in ensuring good performance on PC.

We understand you’re not thrilled with the suggestion to use DLSS, but it’s the best way to improve performance. If you’re unhappy with the frame rate even with the tools we’ve provided, you might consider playing a different game. We designed this game to be enjoyable at 30fps, and even better at 60fps. We’ve given you plenty of options to adjust settings and find a balance between frame rate, resolution, and graphics quality that suits your preferences. We’re happy to help you fine-tune your experience – just let us know if you’d like some assistance.

This post is one of many recently shared by Pitchford on social media, where he suggested players are asking for too much performance from the upcoming *Borderlands 4*. He also discussed ways to improve frame rates, such as adjusting settings and lowering resolution. He highlighted DLSS as a good fit for the game, reasoning that because it’s not a competitive shooter, slight input lag from the technology shouldn’t be a major issue.

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2025-09-17 14:42