LEGO Collector Slams Target Over Ruined $300 Set (& The Official Response Made it Worse)

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It’s frustrating to receive an online order in a box that’s much too large. But sometimes, it’s even worse – when an item isn’t boxed at all, just labeled and shipped directly, leaving it exposed and unprotected. This recently happened to a LEGO enthusiast who received a pricey building set with no outer packaging whatsoever.

A LEGO enthusiast on X (formerly Twitter), username @BuildingMyLEGOs, shared a frustrating experience with a recent Target order. Their $300 Legend of Zelda Great Deku Tree set arrived with tape across the seams and the shipping label stuck directly on the front of the box. They posted a photo and a message to Target’s support accounts calling the condition “unacceptable.” The post quickly gained attention as fans reacted to the damaged packaging. However, Target’s response to the complaint only fueled the frustration, leading many LEGO fans to question ordering LEGO sets from Target online in the future.

Expensive LEGO Set Ruined by Target Shipping

Target responded to a customer’s complaint about excessive packaging by saying they strive to be environmentally friendly and that shipping a box inside another box goes against that goal. While this reasoning seems logical, the customer (@BuildingMyLEGOs) pointed out that the LEGO set’s box is actually part of the product itself, and because it was a gift, the surprise was spoiled by the unnecessary outer packaging.

Many people initially thought the gift option hadn’t been chosen, but the original poster proved it had been. While some argued the box’s condition doesn’t matter because it will eventually be opened and the LEGO set built, these more expensive sets are often collectibles where the box itself is valuable. Receiving a damaged box would be upsetting for anyone, really. The post quickly went viral among collectors, which unfortunately attracted some negative attention. While a few people mocked the situation, many other collectors empathized with the frustration.

One person commented, “I can see why someone would be upset about this!” They were reacting to a damaged package, explaining that if they collected LEGOs, they’d be really frustrated. They also added that some of the responses they’d seen online were unreasonable, and that for any collector, this level of damage just isn’t okay.”

Target has stopped responding to comments about this issue, and it’s unclear if a person is handling the replies. The conversation ended when the customer said they were returning the item to a store for a refund. While some people are intentionally trying to cause trouble, many LEGO fans are now saying they won’t buy LEGO sets from Target in the future.

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2026-06-04 18:10